Refund Policy
At MAISON D'OR, we aim to provide all of our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% return guarantee on new products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No refunds on sale items
Items purchased during sale periods are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return shipping costs
Customers are responsible for the shipping costs of returns. MAISON D'OR does not reimburse return shipping costs and is not liable for any costs incurred during the return process. See our general terms and conditions for full details.
Deadline for return notification
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe in order to qualify for a return.
Exchanges of sale items
Sale items cannot be exchanged, even if the size is incorrect. Please make sure you choose the correct size before making a purchase.
100% guarantee on defective items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it may be returned for a full refund or exchange, depending on your preference.
Return process
To initiate a return, please send an email to info@shopmaisondor.com Once your return request has been approved, you will receive detailed instructions to complete the return process.
Return form requirement
Returns cannot be processed without a completed return form. Please ensure that this form is included with your return shipment in order to ensure correct processing of your request.
Conclusion
MAISON D'OR is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service at info@shopmaisondor.com